1. Introduction

Transcribly ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.

2. Information We Collect

2.1 Account Information

• Email address
• Password (encrypted)
• Name (optional)
• Subscription plan type
• Payment information (processed by Stripe, not stored by us)

2.2 Usage Data

• Audio files you upload
• Generated transcriptions
• Usage statistics (minutes used, files uploaded)
• Device and browser information
• IP address and location data

2.3 Automatically Collected Information

• Log data (access times, pages viewed)
• Cookies and similar technologies
• Error reports and performance data

3. How We Use Your Information

• To provide and maintain our transcription service
• To process your audio files and generate transcriptions
• To manage your account and subscription
• To send service-related notifications
• To improve our service and develop new features
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Storage & Retention

4.1 Audio Files & Transcriptions

• Free Plan: Stored for 30 days, then automatically deleted
• Paid Plans: Stored while subscription is active, plus 45-day grace period after cancellation

4.2 Account Information

• Retained while your account is active
• Deleted within 90 days after account closure
• Some data may be retained longer for legal compliance

4.3 Data Security

• All data is encrypted in transit and at rest
• Stored on secure servers with regular backups
• Access is restricted to authorized personnel only
• Regular security audits and monitoring

5. Information Sharing

We do not sell your personal information. We may share data with:

5.1 Service Providers

• Supabase: Database and storage hosting
• Vercel: Website hosting and deployment
• Stripe: Payment processing
• These providers are bound by strict confidentiality agreements

5.2 Legal Requirements

• To comply with legal obligations or court orders
• To protect our rights and safety
• To prevent fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you before this occurs.

6. Your Rights & Choices

6.1 Access & Control

• Access your personal information through your account dashboard
• Update or correct your information at any time
• Download your transcriptions before they expire
• Delete individual transcriptions

6.2 Account Deletion

• You can request account deletion at any time
• All data will be permanently deleted within 90 days
• Some data may be retained for legal compliance

6.3 Marketing Communications

• You can opt out of marketing emails at any time
• Service-related emails cannot be opted out of

7. Cookies & Tracking

We use cookies and similar technologies for:

• Authentication and security
• Remembering your preferences
• Analytics and performance monitoring
• You can control cookies through your browser settings

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@transcribly.co