Contact Us
We're here to help! Get in touch with our support team
Get Support via Email
Have a question or need assistance? Send us an email and our dedicated support team will get back to you.
What Can We Help You With?
Technical Support
Having issues with transcription, audio upload, or platform functionality? We'll help troubleshoot and resolve any technical problems.
Billing & Subscriptions
Questions about pricing plans, billing issues, subscription changes, refunds, or payment methods? We're here to assist.
General Inquiries
Have questions about features, supported languages, file formats, or how Transcribly works? Ask us anything!
Privacy & Security
Concerned about data privacy, security measures, or GDPR compliance? We take your privacy seriously and are happy to address your concerns.
Account Management
Need help with account settings, password reset, profile updates, or account deletion? We'll guide you through the process.
Feature Requests
Have ideas for new features or improvements? We love hearing from our users and value your feedback for making Transcribly better.
Quick Tips
📋 Before contacting us, check out our FAQs section for instant answers to common questions.
📧 When emailing, please include your account email, detailed description of your issue, and any relevant screenshots to help us assist you faster.
⏰ Response time: We typically respond within 24 hours during business days. For urgent technical issues, we prioritize faster response times.